Principality of KaharagiaDesign System

Contact a Service

Help users find the right way to contact your service when they need support or have questions they cannot resolve themselves.

When to Use

  • When users might need to speak to someone about their application
  • When automated help cannot resolve all user issues
  • When you have multiple contact channels available

What to Include

Contact information should include:

  • Phone number with opening hours
  • Email address or online contact form
  • Expected response times
  • Alternative formats (textphone, BSL video relay)
  • Postal address if relevant

Contact Details Layout

Contact us

Telephone: 0800 123 4567
Monday to Friday, 8am to 6pm
Saturday, 9am to 1pm
Closed on Sundays and public holidays

Use Relay UK if you cannot hear or speak on the phone.

Email: help@example.gov.kh
We aim to respond within 5 working days.

<h4>Contact us</h4>
<p>
  <strong>Telephone:</strong> 0800 123 4567<br>
  Monday to Friday, 8am to 6pm<br>
  Saturday, 9am to 1pm<br>
  Closed on Sundays and public holidays
</p>
<p>
  <a href="https://www.relayuk.bt.com/">Use Relay UK</a>
  if you cannot hear or speak on the phone.
</p>
<p>
  <strong>Email:</strong>
  <a href="mailto:help@example.gov.kh">help@example.gov.kh</a><br>
  We aim to respond within 5 working days.
</p>

With Inset Text

Use inset text to highlight important information about contacting the service.

You can also use the online form to send us a message. This is the quickest way to get a response.

Alternative Formats

Always provide alternative ways for users to contact you.

Other ways to contact us

Textphone: 0800 123 4568

British Sign Language (BSL) video relay service
Check if you can use the video relay service

By post:
Service Support Team
PO Box 1234
Kaharagia City
KH1 2AB

Placement

Contact information can appear:

  • On a dedicated "Contact us" page
  • In the footer of every page
  • In a sidebar on relevant pages
  • Within error messages when users need help

Best Practices

  • Be specific about opening hours and time zones
  • Set clear expectations for response times
  • Provide a reference number if the user has one
  • Tell users what information they'll need before calling
  • Mention any costs (e.g., "Calls cost..." or "Freephone")

Information Users Might Need

Before you call

Have your reference number ready. You'll find this in the email we sent you when you started your application.

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